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Platform

What is Pistachio?

Pistachio is a cybersecurity training program that is dedicated to empowering individuals and organizations to stay safe in the digital world. Our tailored training program is designed to meet the unique needs and behaviors of each employee, ensuring they receive the knowledge and skills they need to stay protected from cyber threats.

What makes Pistachio different?

For IT admins, Pistachio is fully automated and fully personalized. All you have to do is turn the product on, and your employees will start receiving our training content automatically, which includes tailored simulations and relatable scenarios. You don’t have to pick out which training to send, you don’t have to group your users, you don’t have to remember to follow up on people. Pistachio handles everything for you.

For end users, Pistachio respects your time. We know you have a job to do, and that is why we send everything directly to your inbox. Just read the scenario-based questions, click one of the answers and find out if you were right. It’s that easy! And when it comes to our simulations, don’t worry if you fall for one. We want you to! Falling for a simulation is a great way to learn. We will show you what clues you missed, and that’s it.

Why is the name Pistachio?

Pistachio Disguisey is the protagonist in the movie The Master of Disguise. Given that Pistachio, the cybersecurity product, is sending “disguised” attacks to people, we thought the name was fitting.

Who is behind Pistachio?

Pistachio is a cybersecurity startup based in Oslo, Norway. We have a total of 31 employees representing 14 different nationalities. You can read more about our team on our blog. We are also growing! If you are looking for a job, please contact us at contact@pistachioapp.com.

Do you support SSO?

Yes! In fact, the only way to log in to Pistachio is via Microsoft SSO.

If we do not have Microsoft Entra ID, can we still use Pistachio?

Unfortunately, today Pistachio only works with Microsoft Entra ID. We plan on adding support for Google in the future.

How do I decide which users are a part of Pistachio? 

Create a security group in Microsoft Entra ID that contains “pistachio-standard” in the name (not case sensitive). Every user that is a part of that group will be given a Pistachio license. If Pistachio is turned on, that means the user will automatically start receiving training content.


Pricing

How does pricing work?

Pistachio charges a fixed price per user. If you sign up online, you will be charged monthly for the number of users you have synced in the platform. There are options for setting a maximum number of licenses allowed, so you can protect against accidentally adding more users than you intended to.

If you’re interested in a one-year contract, we can offer tailored pricing that suits organizations of all sizes. Get an custom estimate by sending us a message.

How does the free trial work?

The free trial lasts for 14 days after first connecting your Microsoft Entra ID to Pistachio. You can add as many or as few users as you like, and the product is the exact same as the product that you would pay for once the free trial has ended.

How do I activate my subscription?

Ready to get started? Just follow the steps that match your situation:

If you already have a contract with Pistachio and received an access code from our sales reps, simply log into the platform, go to the settings page and enter the code to activate your licenses.

If you are new to Pistachio, you'll need to visit our website and log into your account using Microsoft SSO. Go to the settings page and enter your payment details to initiate the subscription. Once payment is confirmed, you’ll see your subscription as “activated”, and you can start enjoying all the benefits of Pistachio.

If you encounter any issues during the activation process, please reach out to our customer support team for assistance: contact@pistachioapp.com.

Is support included?

Yes, support is included. At Pistachio, we are committed to providing comprehensive support to our clients. Our tailored training comes with our dedicated support team ready to assist you every step of the way.

I have a problem with my billing. What should I do?

Privacy & Security

Who has admin permissions in Pistachio?

All global administrators in your Microsoft Entra ID tenant will have admin permissions in Pistachio. In addition, any user added to a group in Entra ID that contains “pistachio-admin” in the name (not case sensitive) will also have admin permissions.

You can read more in detail about these permissions here.

Why do you need all of the permissions you ask for?

Pistachio is a product that “just works”. We need permission to read data from your Entra ID in order to automatically onboard new employees, remove old employees, etc. We also need certain permissions to ensure we have relevant data that we can use to tailor our simulations. In addition, some of the permissions are needed in order to allow us to deliver the training content to your employees.

What happens to my data if I run the free trial, and decide not to buy?

After the trial ends, if you would like us to delete the data about your organization, feel free to contact us at privacy@pistachioapp.com and we will comply with your request.


Training

Why am I receiving emails from Pistachio?

Your company has chosen Pistachio for cybersecurity training, and these emails are part of our training program. We're delivering valuable insights directly to your inbox to make learning convenient and non-disruptive.

By delivering training content through emails, we ensure that you can engage with the material conveniently from any device. This approach fosters consistent learning and empowers you to build strong cybersecurity habits.

How often will I receive training content from you?

You can expect to receive between one and two training emails each month. This consistent delivery ensures a steady flow of cybersecurity insights and training, allowing you to gradually reinforce your understanding. However, the number of emails will change over time. If you are completing your training and not falling for any of our attack simulations, you’ll start to hear from us less often. After all, we know you have a job to do.

Are these emails a form of phishing or spam?

Absolutely not. The emails you're receiving from Pistachio are legitimate and purposeful. They are part of our cybersecurity training designed to educate and empower you in the realm of online security. If you have doubts, check the link. If it leads to our website, you can be sure it is safe.

Do I need to take any action when I receive the training emails?

When you receive the training emails, it's important to read the scenario and choose one of the three answer options provided. After selecting an answer, make sure to read the additional advice on the following page. This advice offers tips on how to better respond to similar scenarios in the future. By clicking one of the options, you help us track your progress and ensure you're getting the most out of the material.

Are there any hands-on simulations or practical exercises in the training?

Yes, Pistachio includes simulations as a part of its training. These interactive elements allow you to apply your knowledge in real-world scenarios, enhancing your understanding of cybersecurity concepts.

What if I fall for a simulation?

Don't worry, our platform is designed to provide a safe environment for learning. If you happen to click on a simulated phishing email, it's a valuable learning opportunity. Our training will guide you on how to recognize phishing cues, and you'll gain practical experience to avoid such situations in real life.

What if I have a question about a specific cybersecurity topic?

We encourage questions! If you have queries about any cybersecurity topic covered in our training, simply reach out to us via our contact page. Our team is here to provide clear explanations and guidance.


Ask Our Team

Still have questions?
We'd love to hear from you.

If you don’t find your question here, drop your email below and we’ll contact you as soon as we can!

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